Emergency

You have a claim and you are insured by Assur360, no worries! We're here to help. Emergency line 24 hours a day, 7 days a week.

Claim360

As soon as the claim is served, our brokers implement our 3-6-0 follow-up system to guarantee your satisfaction and peace of mind. Assur360 insurance brokers are trained and qualified to negotiate your claims.

1-866-350-9763

OUTSIDE OPENING HOURS
Pafco Emergency: 1.877.463.2727
Pacific Marine: 1.514.453.1718
April: 1.855.745.2020
Aviva Elite: 1.866.692.8482
L'Unique réclamation: 1.800.463.4800
Promutuel claims: 1.888.590.2433
Intact Claims: 1.866.464.2424
Economical: 1 888-875-8088

As soon as we receive a claim, we guarantee to follow it up with the parties involved in less than 2 days.

On the 6th day following a claim If you're a major player, we'll follow up with you.

No worries, we'll help you every step of the way.

Hassle-free claims settlement
The majority of our insurers offer the guarantee that any claim will be settled fairly and promptly, so that personal lines and commercial lines customers can get back to business as usual as soon as possible.

As part of our promise to provide fair and prompt claims settlement services, certain insurers offer the following benefits:

a service guarantee - if the insurer does not call back within six working hours of reporting a new claim.
a representative from the insurer's claims department is at your disposal 24 hours a day.
in-house staff have taken training courses in customer service and empathy.
Authorized work suppliers ensure rapid estimate approval and exceptional quality repairs.

Red Cross offers emergency services to communities The Red Cross
* Certain conditions apply, depending on the insurer's policies.

Here are a few key steps to follow when filing a property and casualty insurance claim:

Study your insurance policy: Before making a claim, check the terms and conditions of your policy to confirm the losses or events covered, any exclusions, the precise claims procedure to follow and the time limit for submitting your claim. Your insurance broker will help!

Consider your options: Consider whether your claim is worth claiming, taking into account your deductible and the potential impact on your future premiums.

Contact your insurer: If you decide to proceed, contact your insurance broker or insurer as soon as possible. Most insurance companies have reasonable time limits for filing a claim.

Supply the necessary documents: Make sure you provide all the documents required under your policy, such as an accident report for a car insurance claim or photos.

Be prepared for a possible investigation: In some cases, the insurer may investigate the claim to verify the absence of fraud. You may be required to provide police accident reports, etc.